RAKKK MEDICAL CLINIC – LTO Accredited Medical Clinic

Below-average experience at Rakk Prophet Medical Center, Gumaca, Quezon Province. We arrived at 11:00am to visit the gynecology department for a scan. They advised us to come in the afternoon (without specifying a time) for the scan. After the scan, they suggested that we consult with the Doctor and she will be available at 3:00pm. We decided to wait. From 3:00pm till now 7:18pm we are still waiting for our turn to consult with the doctor. Such a long queue for a patient to wait because the mostly patients travel almost an hour to visit your facility and after that long wait, it's really difficult because they need to go back home. Request to the CEO, Managing Director, and Medical Director to enhance patient experience, cleaning facility in the entire facility.

Maintain cleanliness specially in the bathroom always keep soap for washing. The Laboratory dept avoid gossiping and laughing very loud while with patients and while extracting blood, nurse also not wearing gloves very disappointed.

A 50 bed capacity medical center with basic medical services like CT Scan, Xray, Ultrasound, 2-D echo, laboratory and many more. Staff are friendly and very professional. They serve in many medical missions across the many barangays and even islands.

I'm not sure why this place has gotten so many bad reviews. It's really not that bad. The place is clean and well equipped and the staff are courteous and professional. I'm taking away a star because the place it not perfect. My self, my kids and a number of relatives has spent time in this hospital and it has been a positive experience for them overall.

Your satisfactory quality of service including updated facilities is wasted if your guards who are in control of the consulattion line puts people ahead of you for whatever reason