MSN CLINIC – LTO Accredited Medical Clinic

Went here for my diagnostic tests required at a school I enrolled in. I got the basic 5, which was 1050 pesos. The tests were done in approximately an hour. After that, they told me the analysis would be available after 7 working days, but the results (uninterpreted) were already ready after a few hours. I was able to get and submit them the next day. I would specifically like to thank Dr. Balamban for her kind assistance on my rushed situation. Overall experience, starting from entering the clinic, the guard was already asking what I was there for and assisted me to the registration. The stations were also accomodating and polite. The whole process was really quick for me.

I’m giving a 4-star review mainly because of Dr. Rafael Covar, who is a very friendly and empathetic doctor. I highly recommend him. As for the clinic as a whole, their online reservation system is convenient, but you may still end up waiting 30 to 60 minutes past your scheduled time. I hope this can be improved in the future.

I am very disappointed with my recent experience at this clinic. Prior to our visit, I inquired about the cost of a Chest X-Ray PA with Apicolordotic View, and I was clearly informed via email that the price was ₱410. This was the reason why we decided to go to this clinic instead of others. However, when we arrived, we were suddenly charged ₱950, which is more than double the quoted price. What made the situation even worse was the behavior of the cashier. When I showed her the email stating the ₱410 rate, she deleted the email from my phone without my consent. This act was unprofessional, disrespectful, and completely unacceptable. If the clinic cannot honor the prices they themselves provide, and if their staff handles patients this way, then it shows a serious lack of integrity and customer service. We could have gone to Kaiser Medical Center, which is more transparent and even offered the procedure at a lower cost than what we were charged here. This experience left me feeling misled and disrespected. I hope management takes accountability and addresses both the misleading pricing practices and the unprofessional conduct of their staff. Attached photos below as proof.

They told me my results will be out the next day which is hassle for me to go back so I asked if they can just email me or get the result online then they told me I just have to sign up on their portal. Up until now, no updates and it’s been 3 days already. I messaged them on facebook but no reply. Had a bad experience with one nurse who laughed and laughed about my misspelled name, it’s just unprofessional. Fix your brows i guess B.

DO NOT GO HERE. Waited over an hour past my appointment time to be told there were still two patients still infront of me because it's first come first serve. Was given no information on wait times or why I was sitting around for so long in the first place, just told to wait for my number to be called. The receptionist I dealt with was borderline illiterate and this health clinic is very poorly organised, it's embarassing. The reception staff/nurses are incompetent and have absolutely zero respect for your appointment times or the concept of time in general. The doctor I had booked with also was replaced for the day and wasn't told until more than 30 minutes of waiting. I ended up having to walk out after waiting 90 minutes for an appointment that never happened. 0 stars. Horrible experience.